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Ordering

How can I order?

Is it possible to place a trial order?

How much are the shipping costs?

Will I receive an order confirmation?

Is it possible to order without an account?

How can I cancel my order?

My discount code is not being settled

Payment

How can I pay?

How are prices listed on the website?

How do I apply for compensation from the pension insurance?

Delivery

What is the delivery time for my order?

How will the products be delivered?

Return

Right of withdrawal

How will my purchase amount be refunded?

How quickly will my return be processed?

Complaints and warranty

I received the wrong product

What should I do with damage due to transport?

Do I have a warranty on my products and how does the warranty process work?

How are complaints handled?

What about exclusions & connections?

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