How can I order?
- You can place an order online: www.ergo2work.co.uk
- You can place an order via email: firstname.lastname@example.org
Will I receive an order confirmation?
If you mention your email address during the ordering process or on you purchase order or in your email, you will receive an order confirmation by email.
Is it possible to place a trial order?
Ergo2Work gives you the possibility to try our products for a period of 28 days. You can order the product(s) online or by e-mail and mention that it is about a trial period. When the product doesn’t really fit your needs you can send it back (not only in the original productpackaging but also in an extra box) at your own expense. A returned package must be provided with a copy of the invoice. When the product and original packaging are undamaged and in original shape the invoice will be credited. We don't accept products which are damaged or incomplete, or without the original packaging. Electric tables, table tops, Lounge2Work, chairs, mats and software are not available for trial.
How much are the shipping costs?
The shipping costs are specified on the product page. In some cases, such as for orders above a certain amount, we offer free shipping. This information is also described on the product pages and shopping cart.
How can I pay?
✓ You can pay by transfer: You can transfer the amount to the bank account of Ergo2Work. As soon as we receive the amount we will send your order.
✓ You can pay by creditcard: You can pay the amount by VISA, Mastercard or American Express. If you pay with a credit card, the money will be immediately debited at the time of payment and we will send you the items as soon as possible.
✓ You can pay by PayPal: You can create an account on Paypal where you enter your personal data. For al following transactions you only need your e-mail address to pay. This payment method is safe, fast and easy. PayPal takes the payment from your card or bank directly, and your payment details are never shared on the internet.
✓ You can pay by Klarna: Klarna's 'Pay later' allows you to receive your order up front and pay later without any interest and fees. As soon as we ship your order, you will receive an email from Klarna outlining your payments.
We can not accept cheques from the UK, Germany or Ireland.
How will the products be delivered?
Orders within the European Union are delivered by GLS, and orders outside the European Union (UK and Switzerland) are delivered by PostNL.
For customers within the European Union: As soon as the ordered goods are ready to be shipped, you will receive an e-mail containing information about the upcoming delivery. This way, you can make early arrangements to receive the delivery of the goods. Alternatively and if desired, you can choose from a variety of delivery options online: for example, a new date for the delivery within a pre-announced three hour time frame or redirect the parcel to a GLS ParcelShop. Please refer to the GLS website for more information.If you are not present, you will receive a card in your mailbox. The contact information of GSL is listed on the card. You could contact GSL to make an appointment for the delivery of your order on a day that suits you the best. With this it is not possible to request for a specific time. In case you would not contact GSL your order will be send back to Ergo2work. When we have to send the order once again we will have to charge extra shipping costs
Is it possible to trace my order?
As soon as we have send your order you will receive an email with in there a link. By clicking on this link you can trace your package.
What is the delivery time for my order?
Ergo2Work aims to dispatch your order as quickly as possible, but, of course, the delivery time depends on the product's availability. If we have the products in stock, they are usually shipped on the same working day. The website provides the delivery time for each product. Please note that the delivery times listed on the website are approximate. If a product takes longer than a week to deliver, we will keep you informed via email. You can, of course, cancel your order if the delivery time becomes an issue; this can be done by phone or email. If you have any questions regarding the delivery time, feel free to contact us.
Right of withdrawal
The customer has the right, up to 14 days after receiving the products, to cancel the order. No reason need be given. You may cancel your order by e-mail or telephone. The order number should be clearly stated. If you have already received the ordered products, you must return the product in the original, unopened packaging to: Ergo2Work BV, Postweg 50 A2, 6523 LD Nijmegen, The Netherlands, for the attention of the E-commerce department. Risks and costs for the return delivery are the customer's responsibility. When the packaging has already been opened we can only accept the package if it is not damaged and has the original packaging.
Do the products have warranty? If so, how does it work?
Ergo2Work gives a wide-ranging guarantee on the products it sells. The minimum duration is one year. The guarantee covers repair or replacement of defective products but does not cover misuse or damage by the user. Ergo2Work will have the defective product collected by GLS. (This only applies to customers within the EU. UK customers have to pay the return costs themselves.) If this is not possible, Ergo2Work will reimburse the return costs up to a maximum of € 6.95 (this only applies to private customers). If defects arise in the product within 30 days of delivery, which are demonstrably attributable to the product, Ergo2Work will send you a replacement product immediately. After the 30-day period, the product will first be returned for repair before a replacement product is sent.
If you have a complaint about a Hippus Handshoemouse, please contact Handshoemouse directly (email@example.com). If you have a complaint about a Microsoft product, please contact Microsoft.
What should I do with damage due to transport?
Ergo2Work is responsible for any damage that might occur during transport. After the product is delivered, and you sign for it, the responsibility will be for the customer.
Therefore we advise to always check the package for damage if it arrives before you sign for it. Should you receive a damaged package, refuse to accept it and give us a call. This way we can directly send you a new product. From our experience we can say with confidence that the chance of damage due to transport is very small ( 1 on 1000 shipments ). Should you have any other problems do not hesitate to contact us.
How are complaints handled?
Ergo2Work tries to send your order as quickly and efficiently as possible. If you have a complaint about our products or our service, please do not hesitate to contact us by phone or by e-mail. You can reach us from Monday to Friday from 9:00 AM to 5:00 PM. We always strive to resolve your complaints as soon possible, should you choose to e-mail us you will usually receive an answer within a few hours, with a maximum of 5 workdays.