An agreement between Ergo2Work BV and you is concluded when you place or submit your order via telephone, email or internet.
Ergo2Work gives you the possibility to try our products for a period of 28 days. You can order the product(s) online or by e-mail and mention that it is about a trial period. When the product doesn’t really fit your needs you can send it back (not only in the original productpackaging but also in an extra box) at your own expense. A returned package must be provided with a copy of the invoice. When the product and original packaging are undamaged and in original shape the invoice will be credited. We don't accept products which are damaged or incomplete, or without the original packaging. Electric tables, table tops, Lounge2Work, chairs, mats and software are not available for trial.
The shipping costs are specified on the product page. In some cases, such as for orders above a certain amount, we offer free shipping. This information is also described on the product pages and shopping cart.
If you mention your email address during the ordering process or on you purchase order or in your email, you will receive an order confirmation by email.
Yes. It is possible to place an order through the website without an account. Order as a guest easily and quickly without creating a password.
Once an order has been shipped and invoiced, it is not possible for us to change or cancel an order. If the order does need to be cancelled, please contact us as soon as possible so we can see if we can still stop the shipment.
Of course it is still possible to return orders to us afterwards. Please see the returns page for that.
It may happen that your discount code is not valid for the purchase you want to make. Make sure you always read the terms and conditions of the discount code carefully. If you still have questions, feel free to contact us by phone at 0044-20-34323179. or send an email to info@ergo2work.co.uk. We will be happy to help you!
✓ You can pay by transfer: You can transfer the amount to the bank account of Ergo2Work. As soon as we receive the amount we will send your order.
✓ You can pay by creditcard: You can pay the amount by VISA, Mastercard or American Express. If you pay with a credit card, the money will be immediately debited at the time of payment and we will send you the items as soon as possible.
✓ You can pay by PayPal: You can create an account on Paypal where you enter your personal data. For al following transactions you only need your e-mail address to pay. This payment method is safe, fast and easy. PayPal takes the payment from your card or bank directly, and your payment details are never shared on the internet.
✓ You can pay by Klarna: Klarna's 'Pay later' allows you to receive your order up front and pay later without any interest and fees. As soon as we ship your order, you will receive an email from Klarna outlining your payments.
We can not accept cheques from the UK, Germany or Ireland.
On our website you can choose whether the prices are shown including or excluding VAT with a button at the top right of the website. Prices are displayed in euros and do not include shipping costs unless otherwise stated. Please note that the prices listed are subject to change until you receive confirmation of your order.
In case a product is no longer available or in case of force majeure, Ergo2Work B.V. reserves the right to cancel the order. Any payments will then be refunded. EU companies outside the Netherlands are exempt from VAT if they provide their EU VAT number. Companies and residents of non-EU countries are also exempt from VAT.
It is possible for us to have some products reimbursed by the pension insurance. Please proceed as follows:
Ergo2Work aims to dispatch your order as quickly as possible, but, of course, the delivery time depends on the product's availability. If we have the products in stock, they are usually shipped on the same working day. The website provides the delivery time for each product. Please note that the delivery times listed on the website are approximate. If a product takes longer than a week to deliver, we will keep you informed via email. You can, of course, cancel your order if the delivery time becomes an issue; this can be done by phone or email. If you have any questions regarding the delivery time, feel free to contact us.
Orders within the European Union are delivered by GLS, and orders outside the European Union (UK and Switzerland) are delivered by PostNL.
For customers within the European Union: As soon as the ordered goods are ready to be shipped, you will receive an e-mail containing information about the upcoming delivery. This way, you can make early arrangements to receive the delivery of the goods. Alternatively and if desired, you can choose from a variety of delivery options online: for example, a new date for the delivery within a pre-announced three hour time frame or redirect the parcel to a GLS ParcelShop. Please refer to the GLS website for more information. If you are not present, you will receive a card in your mailbox. The contact information of GSL is listed on the card. You could contact GSL to make an appointment for the delivery of your order on a day that suits you the best. With this it is not possible to request for a specific time. In case you would not contact GSL your order will be send back to Ergo2work. When we have to send the order once again we will have to charge extra shipping costs
The customer has the right, up to 14 days after receiving the products, to cancel the order. No reason need be given. You may cancel your order by e-mail or telephone. The order number should be clearly stated. If you have already received the ordered products, you must return the product in the original, unopened packaging to: Ergo2Work BV, Postweg 50 A2, 6523 LD Nijmegen, The Netherlands, for the attention of the E-commerce department. Risks and costs for the return delivery are the customer's responsibility. When the packaging has already been opened we can only accept the package if it is not damaged and has the original packaging.
Once we receive the return, we will refund the amount in the manner in which it was originally transferred to us.
Once the return package has reached us, you will receive a confirmation email from us. We will process the return and notify you of its handling. It may take several days to several weeks before you receive notification, as we sometimes need more time to test the product.
How annoying that an incorrect product was shipped. Apologies for the inconvenience!
You can contact us by calling 0044-20-34323179 or emailing info@ergo2work.co.uk. Our staff will solve this problem for you as soon as possible.
Ergo2Work is responsible for any damage that might occur during transport. After the product is delivered, and you sign for it, the responsibility will be for the customer.
Therefore we advise to always check the package for damage if it arrives before you sign for it. Should you receive a damaged package, refuse to accept it and give us a call. This way we can directly send you a new product. From our experience we can say with confidence that the chance of damage due to transport is very small (1 on 1000 shipments). Should you have any other problems do not hesitate to contact us.
You get a generous warranty on the products you buy from us. The length of this warranty depends on how long the products normally last, but is at least one year. If a product has defects that are not your fault, we will repair or replace it for you. If necessary, we will pick up the defective product with GLS (within the EU only). If this is not possible, we will reimburse the return costs up to a maximum of €6.95 (for private individuals only).
If defects occur within 30 days after delivery of the product that are clearly due to the product itself, we will send you a new product immediately. After these 30 days, the product must first be returned for repair before we send a replacement. In addition to our warranty, manufacturers also provide a one-year manufacturer's warranty. For products you have purchased from us, you can always contact us for support, except for Hippus Handheld Mouse and Microsoft products. For support on these products, please contact the manufacturer directly.
Ergo2Work tries to send your order as quickly and efficiently as possible. If you have a complaint about our products or our service, please do not hesitate to contact us by phone or by e-mail. You can reach us from Monday to Friday from 9:00 AM to 5:00 PM. We always strive to resolve your complaints as soon possible, should you choose to e-mail us you will usually receive an answer within a few hours, with a maximum of 5 workdays.
If you buy a product from us that you need to connect to a computer, it is important to check its compatibility with your system before purchase. You can refer to the system requirements listed with these products. If you are unsure about compatibility with your system, feel free to contact us. We will be happy to help you.
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